Audio Fix / setup help

Sonos Five and WiiM Amp Ultra, Amp Pro or Ultra: Restore accepted iOS local-network discovery

Sonos Five and WiiM Amp Ultra, Amp Pro or Ultra: Restore accepted iOS local-network discovery. Shared exact-model procedure, with model-specific prerequisites retained.

Manufacturer-documented Reviewed 2026-11-09 · Revision 2

Follow these checks in Audio Fix →

When this guide applies

Exact Sonos Five uses Sonos; exact WiiM Amp Ultra/Amp Pro/Ultra uses WiiM Home. Existing working authorised LAN, iOS/iPadOS 14+ with that actual control app’s Local Network permission positively denied; accept granting discovery only. No microphone/location or router-security changes.

Connection scope: Wi-Fi / Ethernet network audio. Symptom: The control app cannot find my device.

This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.

If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.

Checks and possible outcomes

Start at scope. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.

scope

Confirm the exact setup

Is this existing selected unit otherwise reachable, with this iPhone/iPad running iOS/iPadOS 14 or later on its working home network, the matching control app (Sonos for Five; WiiM Home for the listed WiiM models) Local Network permission visibly off and permission to enable local discovery?

Look for: Choose only a detail you can confirm.

  • Manufacturer-documented Set up your Sonos Five ↗New Sonos system — In the current mobile Sonos app choose Speaker or component under Get started with setup, sign into the owner’s account, select Add for the actual product and complete its network setup prompts. Five does not support Sonos S1.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented Sonos app permissions ↗iOS — Local Network — Sonos requires iOS Local Network permission to set up or connect to local Sonos products. This permission is separate from microphone, Location and Bluetooth.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Ultra User Manual v1.0.5 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,39–41,61–62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Pro User Manual v1.2.8 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,42–43,62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Pro; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Ultra User Manual v1.2.9 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp10–18,50–52,71 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09

a1

Open Local Network privacy settings

Open iPhone/iPad Settings > Privacy & Security > Local Network. Stop if the actual installed control cannot be identified.

Look for: Perform this one check and observe the actual response.

  • Manufacturer-documented Set up your Sonos Five ↗New Sonos system — In the current mobile Sonos app choose Speaker or component under Get started with setup, sign into the owner’s account, select Add for the actual product and complete its network setup prompts. Five does not support Sonos S1.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented Sonos app permissions ↗iOS — Local Network — Sonos requires iOS Local Network permission to set up or connect to local Sonos products. This permission is separate from microphone, Location and Bluetooth.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Ultra User Manual v1.0.5 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,39–41,61–62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Pro User Manual v1.2.8 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,42–43,62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Pro; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Ultra User Manual v1.2.9 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp10–18,50–52,71 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09

a2

Allow only the matching control app

Enable the known disabled permission for the matching control app (Sonos for Five; WiiM Home for the listed WiiM models), leaving unrelated apps and router security alone.

Look for: Perform this one check and observe the actual response.

  • Manufacturer-documented Set up your Sonos Five ↗New Sonos system — In the current mobile Sonos app choose Speaker or component under Get started with setup, sign into the owner’s account, select Add for the actual product and complete its network setup prompts. Five does not support Sonos S1.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented Sonos app permissions ↗iOS — Local Network — Sonos requires iOS Local Network permission to set up or connect to local Sonos products. This permission is separate from microphone, Location and Bluetooth.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Ultra User Manual v1.0.5 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,39–41,61–62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Pro User Manual v1.2.8 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,42–43,62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Pro; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Ultra User Manual v1.2.9 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp10–18,50–52,71 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09

a3

Return to the existing device list

Return to the already installed matching control app: Sonos for Five, WiiM Home for the listed WiiM products. Inspect its existing system/device list without Add Device or reset.

Look for: Perform this one check and observe the actual response.

  • Manufacturer-documented Set up your Sonos Five ↗New Sonos system — In the current mobile Sonos app choose Speaker or component under Get started with setup, sign into the owner’s account, select Add for the actual product and complete its network setup prompts. Five does not support Sonos S1.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented Sonos app permissions ↗iOS — Local Network — Sonos requires iOS Local Network permission to set up or connect to local Sonos products. This permission is separate from microphone, Location and Bluetooth.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Ultra User Manual v1.0.5 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,39–41,61–62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Pro User Manual v1.2.8 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,42–43,62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Pro; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Ultra User Manual v1.2.9 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp10–18,50–52,71 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09

result

Check the actual result

Does the already configured unit appear in the matching control app (Sonos for Five; WiiM Home for the listed WiiM models)?

Look for: Choose only a detail you can confirm.

  • Manufacturer-documented Set up your Sonos Five ↗New Sonos system — In the current mobile Sonos app choose Speaker or component under Get started with setup, sign into the owner’s account, select Add for the actual product and complete its network setup prompts. Five does not support Sonos S1.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented Sonos app permissions ↗iOS — Local Network — Sonos requires iOS Local Network permission to set up or connect to local Sonos products. This permission is separate from microphone, Location and Bluetooth.Exact Sonos Five. Current Sonos mobile app only; Five is not Play:5, Era 100 is not Pro/SL, and Play is not Play:1/Play:3. Unknown roles/menus stop. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Ultra User Manual v1.0.5 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,39–41,61–62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Amp Pro User Manual v1.2.8 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp9–17,42–43,62 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Amp Pro; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Ultra User Manual v1.2.9 (2026-04-13) ↗Controls, networking, Bluetooth and audio settings; PDF pp10–18,50–52,71 — This exact model uses WiiM Home, supports Wi-Fi network playback and Bluetooth input, and has a status indicator. Its available audio settings must be verified for this actual model.Exact WiiM Ultra; not a different WiiM generation or Vibelink amplifier. · Source checked 2026-11-09
  • Manufacturer-documented WiiM Home App Permissions ↗iOS devices / Local Network — Local Network access is required for WiiM Home to discover/control products on the local network. This permission is distinct from Bluetooth audio pairing.Exact model bound by its own manual; matching actual installed controls required. · Source checked 2026-11-09
  • Manufacturer-documented Apple: If an app would like to connect to devices on your local network ↗Allow or revoke access — On iOS/iPadOS 14 or later, open Settings > Privacy & Security > Local Network to allow/revoke an app’s local-network access.Apple platform procedure only, bound to the manufacturer’s WiiM Home permission requirement. · Source checked 2026-11-09

Possible result

Confirm the unknown detail before proceeding

Stop rather than infer an installed cartridge, partner, source level, cable capability, software version or control state.

insufficient data

Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

    Possible result

    Keep the actual observation for support

    Record the exact model, source, connection, control state and response. These checks do not diagnose a failed component or prescribe a reset, update, internal repair or mains change.

    next support

    Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

      Possible result

      Keep the observed result

      This is the outcome observed in this setup, not a guaranteed cure, Audio Review physical test or measurement.

      steps completed

      Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

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