Audio Fix / setup help
Chord Mojo 2: exit a positively confirmed pulsing-Menu mute
Chord Mojo 2 — exit a positively confirmed pulsing-Menu mute. Use the stated exact hardware and connection scope.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Exact Chord Mojo 2. Mojo2 has a valid supported source and correct headphones but its normal-playback Menu button is positively pulsing for mute. Lockdown is not active, no DSP/crossfeed menu is open, and no second listener/headphone is connected.
Connection scope: USB audio · Optical digital audio. Symptom: There is no playback sound.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at scope. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
scope
Confirm the model and connection
Mojo2 has a valid supported source and correct headphones but its normal-playback Menu button is positively pulsing for mute. Lockdown is not active, no DSP/crossfeed menu is open, and no second listener/headphone is connected.
Look for: Confirm this exact setup and observation before continuing.
- If Yes, I confirm → Confirm normal-playback mute and allow unmuting?
- If No / my setup differs → Continue with source and model support
- If I cannot confirm → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
mute-consent
Confirm normal-playback mute and allow unmuting?
Unknown Menu colour/pulse is not a mute diagnosis. Continue only with the exact normal-playback mute state confirmed and agreement to pause first and resume at a low level. This never performs factory reset.
Look for: Explicit informed acceptance is required before the next action.
- If I accept these effects → Pause source media
- If No / leave this unchanged → Continue with source and model support
- If I cannot confirm → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
a1
Pause source media
Pause the source before releasing mute. Remain in normal playback state, not a DSP/filter or Lockdown menu.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Reduce the listening level
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
a2
Reduce the listening level
Use normal volume-down to establish a low starting level with headphones not on/in ears, as the manual recommends. Stop if the controls are in an unknown menu state.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Release confirmed mute with Menu
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
a3
Release confirmed mute with Menu
Only while the normal-playback Menu indication is positively pulsing for mute, press Menu once to exit mute. Never press both volume keys in an unknown DSP/crossfeed menu.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Compare quietly
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
a4
Compare quietly
Confirm normal playback state and resume familiar supported media cautiously at low level.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Check the result
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
observe
Check the result
Does the confirmed mute indication stop and quiet media return?
Look for: Confirm this exact setup and observation before continuing.
- If Yes, I confirm → Checks completed
- If No / my setup differs → Continue with source and model support
- If I cannot confirm → More information is required
- Manufacturer-documented Chord Mojo 2 — official manual v12 ↗Sections4,6.1–6.8,7.3–7.6 — Mojo2 has data USB-C/microUSB separate from microUSB charging, USB input priority and optical fallback, two shared-volume3.5 mm headphone jacks, power hold with colour startup, brightness and crossfeed under blue Menu, pulsing-Menu mute and magenta Lockdown.Exact Chord Mojo 2. · Source checked 2026-11-09
Possible result
More information is required
An unknown state is not a diagnosis. Record the last visible indication and consult the exact model instructions.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Continue with source and model support
Keep the source, connection and last observation. Do not reset, open equipment or change full-scale output to compensate for an unconfirmed result.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed
The requested observation was confirmed in this setup. It does not establish a hardware repair or guarantee another source behaves the same.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.