Audio Fix / setup help
SteelSeries Arctis Nova Pro Wireless: inspect the retractable microphone
SteelSeries Arctis Nova Pro Wireless — Arctis Nova Pro Wireless: inspect the retractable microphone. Use the observations to distinguish a documented setting from an unresolved symptom.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Bluetooth call speech input; no Sonar/base-station routing assumed.
Connection scope: Bluetooth. Symptom: My microphone isn’t working.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at check-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
check-0
Does Bluetooth audio otherwise work?
Keep a missing source connection separate from a microphone-only complaint.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Fully extend the retractable microphone
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Arctis Nova Pro Wireless product information guide ↗Microphone — The retractable mic must be fully extended, with the front facing the corner of the mouth; do not use it retracted.Original Arctis Nova Pro Wireless. Bluetooth controls are distinct from six-second base-station pairing and other Nova generations. · Source checked 2026-11-09
check-1
Fully extend the retractable microphone
Slide it away from the headset to its full normal extension; the manual says not to use it while retracted.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Face the microphone toward your mouth
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Arctis Nova Pro Wireless product information guide ↗Microphone — The retractable mic must be fully extended, with the front facing the corner of the mouth; do not use it retracted.Original Arctis Nova Pro Wireless. Bluetooth controls are distinct from six-second base-station pairing and other Nova generations. · Source checked 2026-11-09
check-2
Face the microphone toward your mouth
Place its front surface close to the corner of your mouth without touching your lips.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Does the next normal conversation receive speech?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Arctis Nova Pro Wireless product information guide ↗Microphone — The retractable mic must be fully extended, with the front facing the corner of the mouth; do not use it retracted.Original Arctis Nova Pro Wireless. Bluetooth controls are distinct from six-second base-station pairing and other Nova generations. · Source checked 2026-11-09
check-3
Does the next normal conversation receive speech?
Ask the other party only during an intended conversation. If input is still missing, keep source/app details for support rather than assume the microphone is faulty.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Checks completed — report your actual outcome
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Arctis Nova Pro Wireless product information guide ↗Microphone — The retractable mic must be fully extended, with the front facing the corner of the mouth; do not use it retracted.Original Arctis Nova Pro Wireless. Bluetooth controls are distinct from six-second base-station pairing and other Nova generations. · Source checked 2026-11-09
Possible result
An observation is still unknown
Check the exact model and linked instructions before continuing. An unknown setting or response is not evidence of a fault.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Keep the last observation for support
These checks have not established a working setup. Contact manufacturer support with the exact source, software and last observed response. No hardware or firmware fault is diagnosed.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed — report your actual outcome
Completion does not automatically mean the original problem is solved. Report whether these checks solved, partly helped or did not help your setup. No Audio Review physical test is claimed.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.