Audio Fix / setup help

Sony WH-1000XM5: check LDAC playback settings

Confirm source support, choose sound quality priority and check the codec actually shown.

Manufacturer-documented Reviewed 2026-11-08 · Revision 1

Follow these checks in Audio Fix →

When this guide applies

Sony WH-1000XM5 and an LDAC-capable playback source. Instructions use the Sound Connect controls documented by Sony; the old Headphones Connect name refers to the renamed app. No WH-1000XM4 LDAC/multipoint restriction is imported.

Connection scope: Bluetooth. Symptom: An option or codec is missing.

This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.

If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.

Checks and possible outcomes

Start at source. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.

source

Is LDAC support confirmed for this source?

Use the source manufacturer’s documentation for the exact model and OS. If the documentation does not say, choose I don’t know.

Look for: Choose the answer that matches what you can confirm.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

priority

Choose the documented sound-quality setting

In Sony Sound Connect, open All device settings > Connection. Set Bluetooth Connection Quality to Prioritize Sound Quality.

Look for: The setting shows sound-quality priority.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

codec

Is LDAC shown below the model name?

Check the codec display in Sound Connect, then start music.

Look for: Choose the answer that matches what you can confirm.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

reconnect

Reconnect Bluetooth once

Turn the playback source’s Bluetooth off, then on again.

Look for: The WH-1000XM5 reconnects.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

check-again

Is LDAC now confirmed?

Recheck the codec display. If it still differs, continue with source settings and Sony support rather than assuming a fault.

Look for: Choose the answer that matches what you can confirm.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

Possible result

LDAC also requires the source

The headset cannot make an unsupported playback source transmit LDAC.

Look for: This is the outcome of the checks, not a claim that your problem has been solved.

documented limitation

Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

  • Manufacturer-documented Cannot play audio with the LDAC codec ↗First, check the following; If you can install the Sony | Sound Connect app — An LDAC source is required. Select Prioritize Sound Quality in Sound Connect, check the displayed codec and, if needed, reconnect Bluetooth after changing the setting.WH-1000XM5 support page. The published instructions apply where the app presents the named controls; no assumption is made from an OS name or Bluetooth version. · Source checked 2026-11-08

Possible result

A required observation is missing

Do not guess the setting or support. Open the linked documentation and check the exact source model and the relevant screen. If the control differs, record the app/OS/firmware version for the manufacturer; this guide cannot confirm a version-specific path.

Look for: This is the outcome of the checks, not a claim that your problem has been solved.

insufficient data

Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

    Possible result

    Continue with the manufacturer

    These checks did not establish a working setup. Use the linked official documentation or manufacturer support with your exact models and app/OS/firmware versions. No cause or hardware fault has been diagnosed.

    Look for: This is the outcome of the checks, not a claim that your problem has been solved.

    next support

    Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

      Possible result

      Checks completed — tell us what happened

      You reached the end of this documented procedure. Your own outcome still needs to be reported; completion alone does not mean the original problem is solved.

      Look for: This is the outcome of the checks, not a claim that your problem has been solved.

      steps completed

      Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

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