Audio Fix / setup help

Sony WH-1000XM6: check a phone call heard on the phone instead

Sony WH-1000XM6 — Select the correct active call route and check call volume in its own context.

Manufacturer-documented Reviewed 2026-11-09 · Revision 1

Follow these checks in Audio Fix →

When this guide applies

Exact WH-1000XM6. No reset or deletion; output routing is an observation, not proof of a defective microphone. An active ordinary call must be available at a convenient time; no test call to another person is requested.

Connection scope: Bluetooth. Symptom: Sound changes during calls.

This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.

If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.

Checks and possible outcomes

Start at phone. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.

phone

Is this an ordinary phone call using a documented Bluetooth calling connection?

Music playback alone does not confirm HFP/HSP call support. Use an existing call when convenient, not an unsolicited test call.

Look for: Choose only what you can confirm.

  • Manufacturer-documented WH-1000XM6 Help Guide ↗pp.107–111, Receiving/making a call — The phone can receive the call itself; transfer the call to the headset on the phone. Call volume is adjusted during the conversation and is separate from music volume.Exact WH-1000XM6. No reset or deletion; output routing is an observation, not proof of a defective microphone. Ordinary phone calling over a documented HFP/HSP calling connection, not arbitrary third-party app compatibility. · Source checked 2026-11-09

route

Select the headset in the phone’s call output

Use the active call audio-route control on the phone to transfer sound to this exact headset. Menu labels depend on the phone.

Look for: Complete this one check, then report the observation.

  • Manufacturer-documented WH-1000XM6 Help Guide ↗pp.107–111, Receiving/making a call — The phone can receive the call itself; transfer the call to the headset on the phone. Call volume is adjusted during the conversation and is separate from music volume.Exact WH-1000XM6. No reset or deletion; output routing is an observation, not proof of a defective microphone. Ordinary phone calling over a documented HFP/HSP calling connection, not arbitrary third-party app compatibility. · Source checked 2026-11-09

volume

Adjust the active call volume gently

Use the phone call-volume control during the conversation, staying at a comfortable level. Media volume is a separate setting.

Look for: Complete this one check, then report the observation.

  • Manufacturer-documented WH-1000XM6 Help Guide ↗pp.107–111, Receiving/making a call — The phone can receive the call itself; transfer the call to the headset on the phone. Call volume is adjusted during the conversation and is separate from music volume.Exact WH-1000XM6. No reset or deletion; output routing is an observation, not proof of a defective microphone. Ordinary phone calling over a documented HFP/HSP calling connection, not arbitrary third-party app compatibility. · Source checked 2026-11-09

effect

Is the conversation now heard through the intended headset?

Record the actual route and audible outcome; a Bluetooth icon by itself is insufficient.

Look for: Choose only what you can confirm.

  • Manufacturer-documented WH-1000XM6 Help Guide ↗pp.107–111, Receiving/making a call — The phone can receive the call itself; transfer the call to the headset on the phone. Call volume is adjusted during the conversation and is separate from music volume.Exact WH-1000XM6. No reset or deletion; output routing is an observation, not proof of a defective microphone. Ordinary phone calling over a documented HFP/HSP calling connection, not arbitrary third-party app compatibility. · Source checked 2026-11-09

Possible result

Checks completed — record your result

Completing these checks is not a claim that your problem is solved. Record what you observed. No Audio Review physical test is claimed.

steps completed

Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

    Possible result

    Confirm the missing detail first

    Use the linked instructions for your exact equipment. Do not guess a menu, version, accessory or observation.

    insufficient data

    Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

      Possible result

      Continue with model-specific support

      These checks do not identify a cause or a failed component. Tell the manufacturer your exact equipment, software and last observation. Do not repeatedly reset equipment or buy a replacement based on this result.

      next support

      Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

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