Audio Fix / setup help
Sennheiser Accentum Plus: select an already-paired source through Connection management
Sennheiser Accentum Plus — select an already-paired source through Connection management. Follow the stated exact-model and source scope.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Exact Sennheiser Accentum Plus over Bluetooth. Only the first source is currently audio-connected; the intended second source is already paired and powered on. Smart Control recognises ACCENTUM Plus, no third source or call is involved, and you accept transferring media to the destination. No new source is being paired. Confirm the first source has an active headphone connection; a saved pairing record alone is insufficient. No wired-audio procedure, factory reset or pairing-list clear is included.
Connection scope: Bluetooth. Symptom: Switching between devices isn’t working.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at scope. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
scope
Confirm the exact setup
Only the first source is currently audio-connected; the intended second source is already paired and powered on. Smart Control recognises ACCENTUM Plus, no third source or call is involved, and you accept transferring media to the destination. No new source is being paired. Confirm the first source has an active headphone connection; a saved pairing record alone is insufficient.
Look for: Confirm the stated condition before proceeding.
- If This describes my setup → Open Smart Control
- If My setup differs → Continue with model and source support
- If I cannot confirm this → More information is needed
- Manufacturer-documented Sennheiser Accentum Plus — official plus read ↗08/25 A02 pp.13–17: connection management and fit — Connection management selects an already-paired source; the app BLE connection remains distinct from the audio connection.Exact Sennheiser Accentum Plus. · Source checked 2026-11-09
a1
Open Smart Control
Open the ACCENTUM Plus page in Sennheiser Smart Control.
Look for: Observe the named setting or indication; stop if it is not available.
- If I completed this check → Open Connection management
- If I cannot complete this check → Continue with model and source support
- If I do not know / cannot check → More information is needed
- Manufacturer-documented Sennheiser Accentum Plus — official plus read ↗08/25 A02 pp.13–17: connection management and fit — Connection management selects an already-paired source; the app BLE connection remains distinct from the audio connection.Exact Sennheiser Accentum Plus. · Source checked 2026-11-09
a2
Open Connection management
Choose Connection management to view saved sources.
Look for: Observe the named setting or indication; stop if it is not available.
- If I completed this check → Choose the intended saved source
- If I cannot complete this check → Continue with model and source support
- If I do not know / cannot check → More information is needed
- Manufacturer-documented Sennheiser Accentum Plus — official plus read ↗08/25 A02 pp.13–17: connection management and fit — Connection management selects an already-paired source; the app BLE connection remains distinct from the audio connection.Exact Sennheiser Accentum Plus. · Source checked 2026-11-09
a3
Choose the intended saved source
Select its paired entry; that source must already be powered on with Bluetooth enabled. Do not choose a delete-pairing option.
Look for: Observe the named setting or indication; stop if it is not available.
- If I completed this check → Check the result
- If I cannot complete this check → Continue with model and source support
- If I do not know / cannot check → More information is needed
- Manufacturer-documented Sennheiser Accentum Plus — official plus read ↗08/25 A02 pp.13–17: connection management and fit — Connection management selects an already-paired source; the app BLE connection remains distinct from the audio connection.Exact Sennheiser Accentum Plus. · Source checked 2026-11-09
observe
Check the result
Is the intended source now connected for audio?
Look for: Confirm the stated condition before proceeding.
- If The requested observation is present → Checks completed
- If The problem remains → Continue with model and source support
- If I cannot confirm this → More information is needed
- Manufacturer-documented Sennheiser Accentum Plus — official plus read ↗08/25 A02 pp.13–17: connection management and fit — Connection management selects an already-paired source; the app BLE connection remains distinct from the audio connection.Exact Sennheiser Accentum Plus. · Source checked 2026-11-09
Possible result
More information is needed
An unknown observation does not establish a diagnosis. Record the last visible state and consult the exact-model instructions.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Continue with model and source support
Keep the last observation and source/app details. Do not delete pairings or reset settings merely because this comparison did not help.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed
The requested observation was confirmed in this setup. This does not establish a hardware repair or guarantee behaviour on another source.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.