Audio Fix / setup help
Razer BlackShark V2 Pro (2023): distinguish Bluetooth from dongle mode
Razer BlackShark V2 Pro (2023) — BlackShark V2 Pro (2023): distinguish Bluetooth from dongle mode. Use the observations to distinguish a documented setting from an unresolved symptom.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Switching the headset to a previously paired Bluetooth source; saved pairings are retained.
Connection scope: Bluetooth. Symptom: Switching between devices isn’t working.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
What owners have reported
These are public, self-reported experiences. They help explain the order of checks and the limits of a guide. They are not controlled tests, proof of a cause, a success rate or a substitute for the manufacturer instructions above.
User-reported BlackShark2023 source-mode confusion
An owner could use Bluetooth but not the dongle, then reports recovering the intended mode using a double EQ-button press. Other replies propose unrelated driver changes.
How this informs the checks: Use the independently documented double-press source switch; do not infer that every connection problem requires software reinstallation.
Limits: An individual public owner report is not a physical test, prevalence estimate, verified cause or proof that a suggested workaround repairs other units.
Read the original public discussion ↗ · Reviewed 2026-11-09
Checks and possible outcomes
Start at check-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
check-0
Has the intended phone/source already been Bluetooth-paired?
A dongle connection alone is not a phone pairing.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Can playback safely be interrupted for a source change?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Switching between audio sources; SmartSwitch — Double-press SmartSwitch/EQ switches dongle versus Bluetooth; Bluetooth returns to the last known source.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-1
Can playback safely be interrupted for a source change?
The next action changes the active audio source; wait until important audio or a conversation ends.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Double-press SmartSwitch/EQ
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Switching between audio sources; SmartSwitch — Double-press SmartSwitch/EQ switches dongle versus Bluetooth; Bluetooth returns to the last known source.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-2
Double-press SmartSwitch/EQ
This switches between dongle and Bluetooth sources. Observe which mode becomes active; do not confuse it with a single-press EQ change.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Does the intended Bluetooth source reconnect and play?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Switching between audio sources; SmartSwitch — Double-press SmartSwitch/EQ switches dongle versus Bluetooth; Bluetooth returns to the last known source.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-3
Does the intended Bluetooth source reconnect and play?
The documented Bluetooth mode tries the last known source. If the other mode became active, stop and verify the cue rather than assume a broken pairing.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Checks completed — report your actual outcome
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Switching between audio sources; SmartSwitch — Double-press SmartSwitch/EQ switches dongle versus Bluetooth; Bluetooth returns to the last known source.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
Possible result
An observation is still unknown
Check the exact model and linked instructions before continuing. An unknown setting or response is not evidence of a fault.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Keep the last observation for support
These checks have not established a working setup. Contact manufacturer support with the exact source, software and last observed response. No hardware or firmware fault is diagnosed.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed — report your actual outcome
Completion does not automatically mean the original problem is solved. Report whether these checks solved, partly helped or did not help your setup. No Audio Review physical test is claimed.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.