Audio Fix / setup help
Razer BlackShark V2 Pro (2023): compare Bluetooth Gaming Mode
Razer BlackShark V2 Pro (2023) — BlackShark V2 Pro (2023): compare Bluetooth Gaming Mode. Use the observations to distinguish a documented setting from an unresolved symptom.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Bluetooth delay comparison only; not the dongle path and no guaranteed response time.
Connection scope: Bluetooth. Symptom: Sound and picture are out of sync.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at check-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
check-0
Is the headset actually connected through Bluetooth?
Gaming Mode in this section is explicitly Bluetooth-only.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Bring the source very close
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Enabling / Disabling Gaming Mode — On Bluetooth, triple-press SmartSwitch/EQ, holding the last press two seconds, toggles Gaming Mode; keep source close.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-1
Bring the source very close
Keep the same content and player while comparing.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Toggle the documented Gaming Mode control
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Enabling / Disabling Gaming Mode — On Bluetooth, triple-press SmartSwitch/EQ, holding the last press two seconds, toggles Gaming Mode; keep source close.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-2
Toggle the documented Gaming Mode control
Triple-press SmartSwitch/EQ and hold the last press for two seconds. The same gesture toggles it back, so record the initial state.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Can the same content be compared in the changed mode?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Enabling / Disabling Gaming Mode — On Bluetooth, triple-press SmartSwitch/EQ, holding the last press two seconds, toggles Gaming Mode; keep source close.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
check-3
Can the same content be compared in the changed mode?
Observe whether timing changes. The guide does not establish zero latency or a measured result for your source.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Checks completed — report your actual outcome
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented BlackShark V2 Pro (2023) master guide ↗Enabling / Disabling Gaming Mode — On Bluetooth, triple-press SmartSwitch/EQ, holding the last press two seconds, toggles Gaming Mode; keep source close.Exact 2023 model with Bluetooth 5.2, not the 2020 generation or a later console edition. · Source checked 2026-11-09
Possible result
An observation is still unknown
Check the exact model and linked instructions before continuing. An unknown setting or response is not evidence of a fault.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Keep the last observation for support
These checks have not established a working setup. Contact manufacturer support with the exact source, software and last observed response. No hardware or firmware fault is diagnosed.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed — report your actual outcome
Completion does not automatically mean the original problem is solved. Report whether these checks solved, partly helped or did not help your setup. No Audio Review physical test is claimed.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.