Audio Fix / setup help
JBL Authentics 300: compare handoff between two active Bluetooth sources
JBL Authentics 300: compare handoff between two active Bluetooth sources. Observe the actual response before reporting an outcome.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Two sources actually connected by multipoint; not just two stored records.
Connection scope: Bluetooth. Symptom: Switching between devices isn’t working.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at step-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
step-0
Do both intended sources show active connections?
The model supports a second Bluetooth device without disconnecting the first.
Look for: Confirm the stated prerequisite or observation; unknown is not a fault diagnosis.
- If Yes / this check is completed → Pause the first source
- If No / this cannot be confirmed → Keep the observation for manufacturer support
- If I do not know / cannot check → A required observation is unknown
- Manufacturer-documented JBL Authentics300 owner manual ↗V7 pp.5,8,12–15 — Bluetooth button starts white-flashing discovery; multipoint supports a second device without disconnecting first. Playback knob press/rotation and network-source priority are documented.Exact Authentics300; not200/500. Rear USB-C is not used as a charging input in this flow. · Source checked 2026-11-09
step-1
Pause the first source
Pause its media before the comparison.
Look for: Perform only the stated check, then confirm whether it could be completed.
- If Yes / this check is completed → Start media on the second source
- If No / this cannot be confirmed → Keep the observation for manufacturer support
- If I do not know / cannot check → A required observation is unknown
- Manufacturer-documented JBL Authentics300 owner manual ↗V7 pp.5,8,12–15 — Bluetooth button starts white-flashing discovery; multipoint supports a second device without disconnecting first. Playback knob press/rotation and network-source priority are documented.Exact Authentics300; not200/500. Rear USB-C is not used as a charging input in this flow. · Source checked 2026-11-09
step-2
Start media on the second source
Keep the same speaker and comfortable level. Starting another stream can pause the current one.
Look for: Perform only the stated check, then confirm whether it could be completed.
- If Yes / this check is completed → Does the intended source now play?
- If No / this cannot be confirmed → Keep the observation for manufacturer support
- If I do not know / cannot check → A required observation is unknown
- Manufacturer-documented JBL Authentics300 owner manual ↗V7 pp.5,8,12–15 — Bluetooth button starts white-flashing discovery; multipoint supports a second device without disconnecting first. Playback knob press/rotation and network-source priority are documented.Exact Authentics300; not200/500. Rear USB-C is not used as a charging input in this flow. · Source checked 2026-11-09
step-3
Does the intended source now play?
WiFi playback can also interrupt Bluetooth; keep unrelated casting stopped during the comparison.
Look for: Confirm the stated prerequisite or observation; unknown is not a fault diagnosis.
- If Yes / this check is completed → Checks completed — report your outcome
- If No / this cannot be confirmed → Keep the observation for manufacturer support
- If I do not know / cannot check → A required observation is unknown
- Manufacturer-documented JBL Authentics300 owner manual ↗V7 pp.5,8,12–15 — Bluetooth button starts white-flashing discovery; multipoint supports a second device without disconnecting first. Playback knob press/rotation and network-source priority are documented.Exact Authentics300; not200/500. Rear USB-C is not used as a charging input in this flow. · Source checked 2026-11-09
Possible result
Checks completed — report your outcome
Completion does not automatically mean solved. Report what actually happened: solved, partly helped, did not help or could not follow. No Audio Review physical test is claimed.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Keep the observation for manufacturer support
These steps did not establish a working setup. Keep the exact model, source, software and last observed response for support. No hardware or firmware defect is diagnosed.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
A required observation is unknown
Confirm the exact model and linked instructions before continuing. Do not guess the state of a control, connection or update.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.