Audio Fix / setup help
Bose QuietComfort Ultra Headphones 2nd Gen: refresh the existing My Bose product list
Bose QuietComfort Ultra Headphones 2nd Gen — refresh the existing My Bose product list. Use the stated exact hardware and connection scope.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Exact Bose QuietComfort Ultra Headphones 2nd Gen. Exact Ultra Headphones2nd Gen already plays Bluetooth audio, but the existing Bose app product list is stale. The phone has previously controlled this model, no permissions are being changed, and no setup transaction or update is active.
Connection scope: Bluetooth. Symptom: The control app cannot find my device.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
Checks and possible outcomes
Start at scope. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
scope
Confirm the model and connection
Exact Ultra Headphones2nd Gen already plays Bluetooth audio, but the existing Bose app product list is stale. The phone has previously controlled this model, no permissions are being changed, and no setup transaction or update is active.
Look for: Confirm this exact setup and observation before continuing.
- If Yes, I confirm → Open the existing My Bose list
- If No / my setup differs → Continue with source and model support
- If I cannot confirm → More information is required
- Manufacturer-documented Bose QuietComfort Ultra Headphones 2nd Gen — official bose ultra2 app refresh 25 ↗Exact 2nd Gen support article: refresh My Bose device list — For this exact model, the official app-detection article says to use Bose app and pull down My Bose to refresh the product list. Reset, pairing deletion and reinstall are separate instructions excluded here.Exact Bose QuietComfort Ultra Headphones 2nd Gen. · Source checked 2026-11-09
a1
Open the existing My Bose list
In the already-installed Bose app, open My Bose; do not switch to Bose Connect or Bose QCE.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Pull down to refresh
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Bose QuietComfort Ultra Headphones 2nd Gen — official bose ultra2 app refresh 25 ↗Exact 2nd Gen support article: refresh My Bose device list — For this exact model, the official app-detection article says to use Bose app and pull down My Bose to refresh the product list. Reset, pairing deletion and reinstall are separate instructions excluded here.Exact Bose QuietComfort Ultra Headphones 2nd Gen. · Source checked 2026-11-09
a2
Pull down to refresh
Swipe down on the My Bose product list once to refresh it. Do not remove the headphone entry or sign out.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Inspect the exact model entry
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Bose QuietComfort Ultra Headphones 2nd Gen — official bose ultra2 app refresh 25 ↗Exact 2nd Gen support article: refresh My Bose device list — For this exact model, the official app-detection article says to use Bose app and pull down My Bose to refresh the product list. Reset, pairing deletion and reinstall are separate instructions excluded here.Exact Bose QuietComfort Ultra Headphones 2nd Gen. · Source checked 2026-11-09
a3
Inspect the exact model entry
Check whether QuietComfort Ultra Headphones2nd Gen now appears as the controllable connected product.
Look for: Observe the named indication or available control; stop if absent.
- If I completed this check → Check the result
- If I cannot complete this → Continue with source and model support
- If I cannot determine this → More information is required
- Manufacturer-documented Bose QuietComfort Ultra Headphones 2nd Gen — official bose ultra2 app refresh 25 ↗Exact 2nd Gen support article: refresh My Bose device list — For this exact model, the official app-detection article says to use Bose app and pull down My Bose to refresh the product list. Reset, pairing deletion and reinstall are separate instructions excluded here.Exact Bose QuietComfort Ultra Headphones 2nd Gen. · Source checked 2026-11-09
observe
Check the result
Does the refreshed list now show the exact connected second-generation headphones?
Look for: Confirm this exact setup and observation before continuing.
- If Yes, I confirm → Checks completed
- If No / my setup differs → Continue with source and model support
- If I cannot confirm → More information is required
- Manufacturer-documented Bose QuietComfort Ultra Headphones 2nd Gen — official bose ultra2 app refresh 25 ↗Exact 2nd Gen support article: refresh My Bose device list — For this exact model, the official app-detection article says to use Bose app and pull down My Bose to refresh the product list. Reset, pairing deletion and reinstall are separate instructions excluded here.Exact Bose QuietComfort Ultra Headphones 2nd Gen. · Source checked 2026-11-09
Possible result
More information is required
An unknown state is not a diagnosis. Record the last visible indication and consult the exact model instructions.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Continue with source and model support
Keep the source, connection and last observation. Do not reset, open equipment or change full-scale output to compensate for an unconfirmed result.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed
The requested observation was confirmed in this setup. It does not establish a hardware repair or guarantee another source behaves the same.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.