Audio Fix / setup help
Audeze Maxwell: inspect the physical microphone mute
Audeze Maxwell: inspect the physical microphone mute. Use the observations to distinguish a documented setting from an unresolved symptom.
Manufacturer-documented Reviewed 2026-11-09 · Revision 1
Follow these checks in Audio Fix →When this guide applies
Original Maxwell Bluetooth call input; both internal and boom microphone muted by the same switch.
Connection scope: Bluetooth. Symptom: My microphone isn’t working.
This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.
If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.
What owners have reported
These are public, self-reported experiences. They help explain the order of checks and the limits of a guide. They are not controlled tests, proof of a cause, a success rate or a substitute for the manufacturer instructions above.
User-reported Maxwell owner reports microphone loss after a Bluetooth call
An owner describes a dongle microphone problem after a phone call; replies mix old firmware and different recovery experiences.
How this informs the checks: Do not turn an old mixed-input report into proof of a current Bluetooth defect. The new Bluetooth-only flows check route and control identity.
Limits: An individual public owner report is not a physical test, prevalence estimate, verified cause or proof that a suggested workaround repairs other units.
Read the original public discussion ↗ · Reviewed 2026-11-09
Checks and possible outcomes
Start at check-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.
check-0
Does Bluetooth media work from the intended call source?
Keep input loss separate from a wholly missing connection.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Inspect the left-earcup microphone switch
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Original Maxwell user guide ↗Getting Started; Microphones — The left-earcup mute switch DOWN disables both microphones; UP enables them. Unplugged boom uses the internal microphone.Original Maxwell, not Maxwell2 or Maxwell2ANC. Bluetooth-specific claims distinguished from USB/dongle functions. · Source checked 2026-11-09
check-1
Inspect the left-earcup microphone switch
DOWN disables both microphones. Use its UP/on position only if you intend to transmit speech.
Look for: Perform only this check, then choose whether it could be completed.
- If Yes / this check is completed → Is the intended microphone arrangement confirmed?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Original Maxwell user guide ↗Getting Started; Microphones — The left-earcup mute switch DOWN disables both microphones; UP enables them. Unplugged boom uses the internal microphone.Original Maxwell, not Maxwell2 or Maxwell2ANC. Bluetooth-specific claims distinguished from USB/dongle functions. · Source checked 2026-11-09
check-2
Is the intended microphone arrangement confirmed?
An unplugged boom routes communications to the internal microphone. A missing boom does not by itself establish total microphone failure.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Does the next normal call receive speech through the intended route?
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Original Maxwell user guide ↗Getting Started; Microphones — The left-earcup mute switch DOWN disables both microphones; UP enables them. Unplugged boom uses the internal microphone.Original Maxwell, not Maxwell2 or Maxwell2ANC. Bluetooth-specific claims distinguished from USB/dongle functions. · Source checked 2026-11-09
check-3
Does the next normal call receive speech through the intended route?
Tell the other party before comparing. If not, keep app/source observations for support; no firmware recovery or dongle fix is claimed.
Look for: Confirm the stated observation; do not infer an unavailable detail.
- If Yes / this check is completed → Checks completed — report your actual outcome
- If No / the check cannot be completed → Keep the last observation for support
- If I do not know / cannot check → An observation is still unknown
- Manufacturer-documented Original Maxwell user guide ↗Getting Started; Microphones — The left-earcup mute switch DOWN disables both microphones; UP enables them. Unplugged boom uses the internal microphone.Original Maxwell, not Maxwell2 or Maxwell2ANC. Bluetooth-specific claims distinguished from USB/dongle functions. · Source checked 2026-11-09
Possible result
An observation is still unknown
Check the exact model and linked instructions before continuing. An unknown setting or response is not evidence of a fault.
insufficient data
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Keep the last observation for support
These checks have not established a working setup. Contact manufacturer support with the exact source, software and last observed response. No hardware or firmware fault is diagnosed.
next support
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.
Possible result
Checks completed — report your actual outcome
Completion does not automatically mean the original problem is solved. Report whether these checks solved, partly helped or did not help your setup. No Audio Review physical test is claimed.
steps completed
Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.