Audio Fix / setup help

Hisense AX5125H: select television return on a verified ARC/eARC path

Known configured TV-return path, current source unrelated to television.

Manufacturer-documented Reviewed 2026-11-09 · Revision 1

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When this guide applies

Known configured TV-return path, current source unrelated to television.

Connection scope: HDMI / ARC / eARC audio. Symptom: There is no playback sound.

This is a documented check, not a diagnosis of your equipment. The model name does not confirm the selected input, mode, software or connected partner.

If your exact model or a required setting is unknown, use the “I don’t know” branch below. Do not apply a similarly named model’s instructions.

Checks and possible outcomes

Start at step-0. Follow the link that matches what you actually observe. Alternative branches are not a single sequence of actions.

step-0

Is the installed cable already between bar HDMI OUT eARC/ARC and the TV documented return connector?

An ordinary TV HDMI input or bar HDMI IN is a different path.

Look for: Confirm the actual prerequisite or observation. Stop safely if unknown.

  • Manufacturer-documented Hisense AX5125H official manual ↗PDF pages 1, 11, 14 — HDMI OUT eARC/ARC connects to the TV documented return connector. Required TV CEC/ARC/eARC settings vary by TV. SOURCE selects the corresponding return mode, displayed EARC or ARC.Actual UK product 20014260 Instructions for use links this exact21-page English manual. Input selection only; no live connection, TV-menu guess or source-format conversion. · Source checked 2026-11-09

step-1

Are the exact TV required CEC/ARC/eARC and supported output-format settings already confirmed from its own manual?

Unknown partner capability stops rather than assumes a universal setting.

Look for: Confirm the actual prerequisite or observation. Stop safely if unknown.

  • Manufacturer-documented Hisense AX5125H official manual ↗PDF pages 1, 11, 14 — HDMI OUT eARC/ARC connects to the TV documented return connector. Required TV CEC/ARC/eARC settings vary by TV. SOURCE selects the corresponding return mode, displayed EARC or ARC.Actual UK product 20014260 Instructions for use links this exact21-page English manual. Input selection only; no live connection, TV-menu guess or source-format conversion. · Source checked 2026-11-09

step-2

May the current unrelated input stop with listening levels initially low?

TV sound can return immediately.

Look for: Confirm the actual prerequisite or observation. Stop safely if unknown.

  • Manufacturer-documented Hisense AX5125H official manual ↗PDF pages 1, 11, 14 — HDMI OUT eARC/ARC connects to the TV documented return connector. Required TV CEC/ARC/eARC settings vary by TV. SOURCE selects the corresponding return mode, displayed EARC or ARC.Actual UK product 20014260 Instructions for use links this exact21-page English manual. Input selection only; no live connection, TV-menu guess or source-format conversion. · Source checked 2026-11-09

step-3

Use SOURCE to select the return-audio mode corresponding to that verified TV path

Confirm the actual EARC or ARC display, leaving cables and television/source settings unchanged.

Look for: Perform only the stated operation, then confirm it was possible.

  • Manufacturer-documented Hisense AX5125H official manual ↗PDF pages 1, 11, 14 — HDMI OUT eARC/ARC connects to the TV documented return connector. Required TV CEC/ARC/eARC settings vary by TV. SOURCE selects the corresponding return mode, displayed EARC or ARC.Actual UK product 20014260 Instructions for use links this exact21-page English manual. Input selection only; no live connection, TV-menu guess or source-format conversion. · Source checked 2026-11-09

step-4

Does the intended television programme now play?

A selected input cannot add missing partner return capability.

Look for: Confirm the actual prerequisite or observation. Stop safely if unknown.

  • Manufacturer-documented Hisense AX5125H official manual ↗PDF pages 1, 11, 14 — HDMI OUT eARC/ARC connects to the TV documented return connector. Required TV CEC/ARC/eARC settings vary by TV. SOURCE selects the corresponding return mode, displayed EARC or ARC.Actual UK product 20014260 Instructions for use links this exact21-page English manual. Input selection only; no live connection, TV-menu guess or source-format conversion. · Source checked 2026-11-09

Possible result

Checks completed — report the actual result

Completion does not automatically mean the problem is solved. Report what actually happened; no physical test or measured repair is claimed.

steps completed

Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

    Possible result

    Stop at the unconfirmed condition

    A required setup or response was not confirmed. Retain the actual observation and consult the exact source/partner manual or official support. Do not escalate to a reset, update installation, internal repair or unsafe wiring change.

    next support

    Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

      Possible result

      A required fact is unknown

      Confirm the actual model, connection, partner capability and state before continuing. Do not guess a menu, interrupt an installation or modify a live source by trial and error.

      insufficient data

      Reaching this result does not mean the issue is solved. Only your own feedback can report improvement.

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